Microsoft also alternatively offers a separate Calling Plan product for Microsoft 365 and Office 365 Teams users that lets them connect to the public switched telephone network (that is, landline phones).Īudio Conferencing is a Teams feature that lets users start conferences with their phones, even if the phones lack the bandwidth for a Teams session. Teams Phone Option and Calling Plan OptionĪlternatively, organizations can buy a "standalone" product called Teams Phone, which "allows them to purchase dial tone from a third-party provider." To add Teams Phone with Calling Plan, organizations will need to have one of the following qualifying subscriptions, per the FAQ: "Microsoft 365 Business Basic, Business Standard, Business Premium, F1, F3, E3, A3 and Office 365 F1, F3, E1, E3, A1, A3." Teams Phone with Calling Plan also will be directly available from the " Teams Phone website in the US, UK, and Canada on January 3rd, and in the remainder of markets later in January," the announcement indicated. Teams Phone with Calling Plan will be offered through Microsoft's partners in 33 markets starting on Jan. The calls, conducted from Microsoft Teams, work across mobile networks and the public switched telephone network. If organizations want to call outside their domestic zones, then Microsoft sells an add-on international calling plan that offers 600 minutes per user per month, according to the FAQ. Users of Teams Phone with Calling Plan get 3,000 minutes for domestic calls in the United States and Canada, but just 1,200 minutes for domestic calls in other markets. It's not available "at this time" as a standalone product, the FAQ indicated. Organizations with Microsoft 365 and Office 365 subscriptions that include Microsoft Teams will be offered Teams Phone with Calling Plan. New Teams Phone with Calling Plan Coming Jan. While the Teams Calling Essentials product also is going away, no dates were described by Microsoft for its end. However, existing Microsoft Business Voice users will be able to renew their subscriptions "until June 30, 2022" or they can choose the Teams Phone with Calling Plan option instead, the FAQ indicated. Microsoft is planning to phase out its Business Voice product on March 1, 2022, according to the FAQ document.
It's for Microsoft 365 and Office 365 users having "300 or fewer people," per this Microsoft Business Voice document description. Microsoft Business Voice is a Teams product that sets up Microsoft as an organization's telephony service provider. 1, 2022, will supplant the Business Voice and Teams Calling Essentials products. The new Teams Phone with Calling Plan product, coming Jan. Consolidation and pricing changes for Microsoft Teams products (source: Microsoft FAQ document). The overall product changes and pricing are shown in the following diagram from a Microsoft FAQ document ( Word doc download): Figure 1.
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